Privacy Policy

1. Overview

OurPDFPal ("OurPDFPal", "we", "us") provides online PDF and document tools that allow users to convert, compress, merge, split, and manage files. We are committed to transparency and to protecting the data you share with us.

2. Information We Collect

We collect different types of information depending on how you use OurPDFPal. You can use a limited number of conversions without an account. After that, registration or sign-in is required.

2.1 Account Information (Registration)

When you create an account, we collect:

• Full name
• Email address
• Password (stored securely in hashed form, not as plain text)

2.2 Usage & Device Information

We may collect limited technical and usage data to keep the service secure and improve performance, such as: browser type, device type, operating system, pages visited, approximate location (derived from IP), and activity timestamps.

2.3 Uploaded Files

When you use our conversion tools, you may upload files. These files are used only to perform the requested processing. We do not sell, rent, or share your uploaded documents with third parties for marketing.

3. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Allow sign-in and access to conversion features
• Provide and improve our tools and website performance
• Enforce usage limits and prevent abuse (including spam and automated misuse)
• Maintain security, detect fraud, and troubleshoot issues
• Communicate important updates related to your account or service changes

4. File Processing & Storage

Files uploaded to OurPDFPal are transmitted over secure HTTPS connections and processed to complete your request. We aim to keep file retention as short as possible.

Depending on the tool and server requirements, files may be temporarily stored to complete processing. We do not permanently store uploaded documents unless a feature explicitly states otherwise (for example, a history feature).

5. Cookies

We use cookies and similar technologies to:

• Keep you signed in (session cookies)
• Remember preferences and improve usability
• Measure site performance and troubleshoot errors
• Support advertising services (where enabled)

You can control cookies through your browser settings. Disabling certain cookies may affect sign-in and site functionality.

6. Google AdSense & Third-Party Advertising

We may use third-party vendors, including Google AdSense, to display advertisements. These vendors may use cookies (including the DoubleClick cookie) and similar technologies to serve ads based on your visits to this and other websites.

You can opt out of personalized advertising through Google Ads Settings or by adjusting your browser cookie preferences.

7. Analytics

We may use analytics tools to understand how visitors use OurPDFPal and to improve our services. Analytics data is typically aggregated and does not directly identify you.

8. Data Security

We use reasonable technical and organizational measures to protect your information. Passwords are stored securely using hashing and are not stored in plain text. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data Retention

We retain account information for as long as your account remains active or as needed to provide the service. We may retain certain logs for security, abuse prevention, and legal compliance. Uploaded files are intended to be retained only temporarily for processing.

10. Sharing of Information

We do not sell your personal information. We may share limited information only in the following cases:

• Service providers: trusted partners who help us operate the website (hosting, security, analytics, advertising)
• Legal requirements: when required by law, court order, or to protect rights and safety
• Business changes: if we undergo a merger, acquisition, or asset sale (users will be notified if required)

11. Your Choices

You can:

• Update your account information where available
• Request account deletion (subject to legal and security retention requirements)
• Control cookies through your browser settings
• Opt out of personalized ads where supported

12. Children’s Privacy

OurPDFPal is not directed at children under the age of 13. We do not knowingly collect personal information from children.

13. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised.

14. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us through our Contact page.