Refund Policy

This policy explains how refunds and cancellations work for OurPDFPal Premium. OurPDFPal is operated by XhoXa Tech Solutions.

Effective date: November 11, 2026

This policy covers OurPDFPal Premium subscriptions sold on ourpdfpal.com: $1.50 a week, $5 a month or $50 a year (USD; taxes may apply).

1. Who handles your order

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

That means Paddle charges your payment method, sends your receipt, collects any applicable taxes, and processes refunds. We do not store your card details.

2. 14-day refunds

You can request a full refund within 14 days of purchase (including the first charge on a new subscription or a renewal charge). If a refund is issued, Premium access ends.

This policy does not take away any rights you have under the consumer laws of the country where you live. If a paid feature was not provided as described, contact us and we will work with Paddle to put it right.

3. How to request a refund

You can request a refund in any of these ways:

Please include the email address you used at checkout and, if you have it, your Paddle order or receipt number.

4. Cancellation (stopping future renewals)

You may cancel your subscription at any time. Cancellation stops future renewals. You keep Premium access until the end of the period you have already paid for. Cancellation by itself is not a refund for time already paid.

Cancel through the link in your Paddle receipt or at https://paddle.net. Deleting your OurPDFPal account does not cancel a subscription or stop billing.

5. What we do not refund automatically

We and Paddle may decline a refund request where there is evidence of fraud, refund abuse, or other manipulative behaviour. We will still honour refunds that the law requires.

6. Related policies

Subscription terms, prices and auto-renewal are described in our Terms of Service (section 4) and on our Pricing page. Paddle's own refund policy and Checkout Buyer Terms also apply to orders Paddle processes.

7. Contact

XhoXa Tech Solutions, operator of OurPDFPal
Contact form
support@ourpdfpal.com
business@xhoxa.com